23.11.2018

Quick wins with a Service Expert Review

In all businesses there is a desire to know how well the service is received by customers. When designing a product, service or business performance you want to make sure that customers have the best user experience.

A service expert review can be very important for the quality of a product or service. To get the right customer journey you need to do a research in service expert reviews. In this article Lennart describes a service expert review and which impact it can have.

“During an Service Expert Review, we analyse your current service structure on user-friendliness, accessibility, consistency, desirability and brand experience from a customer’s point of view. This means we’ll act like a customer, talk like a customer and think like a customer, while noting all challenges and opportunities of your service. We’ll also take a look behind the curtain, from the business perspective, and talk with various people from within your firm. This helps us to understand the decision-makings behind the service. The results are presented and evaluated with the organization.”

Read the article here! Any question about user experience? Please get in contact with Jeroen.